At Lepetitcaviste , your satisfaction is our priority. If you are not completely satisfied with your purchase, you can benefit from our simple and flexible return policy .

Return Conditions

You have 30 days from the date you receive your order to make a return.

Items must be unused, in their original condition and in their original packaging with all accessories included.

Returns are free , subject to compliance with the conditions mentioned.

Return Procedure

Contact us via our contact form, by email at contact@lepetitcaviste.shop , or via our online chat.

Indicate your order number and the reason for the return .

We will send you a prepaid return label to print.

Drop off the package at the nearest relay point.

Refund

Once the product is received and inspected, your refund will be issued within 7 to 10 business days via the original payment method.

Initial shipping charges (if any) are non-refundable, except in the event of an error on our part.

Items not eligible for return

Used, damaged or incomplete products.

Personalized or sale items (unless defective).

For any questions, our team is available 7 days a week from 8 a.m. to 11 p.m. Your experience matters to us, and we do everything we can to provide you with quality service.